CLOCKHAVEN.COM

Please provide a physical address as we cannot ship to a P O BOX. Thank You!!!

FREE SHIPPING on all clocks.

We only ship to the lower 48 states.

ALL of our CLOCKS are RIVER CITY or HAZEL

All Clocks come with a 1 or 2 year Warranty.

See below for RIver CIty Warranty

Please contact us at info@clockhaven.com with any questions you may have.

River City Clocks Warranty

Before sending your clock in for warranty repair, please check our Support Section for your problem. It may be an easy fix.

Your River City product is warranted to be free from defects in materials and workmanship for a period of two years. Our obligation under this warranty is limited to the repair or replacement of the defective clock without charge. This warranty applies to the original consumer and is not transferable.

When sending a clock for warranty repair please enclose a copy of the sales receipt.

Warranty service is available by returning the clock, postage prepaid, along with a check or money order in the amount of $9.50 made payable to RIVER CITY SERVICE CENTER for return postage and handling. Please allow 2-6 weeks for warranty repair.

The following situations are not covered under this warranty

1. Damage sustained while in transit or through misuse and/or abuse. Please pack your item to meet package carrier specifications and insure your item for the price you paid for your clock.
2. Any problems caused by not following the instructions in the instruction brochure packed with your product.
3. Repairs done by anyone other than an authorized RIVER CITY SERVICE CENTER.
4. For cuckoo clocks: Chains off the wheels or tangled.

RETURN FOR SERVICE INFORMATION

It is suggested you insure the clock to cover any damage that may occur during shipment. Include your check for $9.50 for return shipping and handling along with a note including your name, phone number, return shipping address and nature of defect. Ship clock to:

PLEASE CONTACT us at CLOCKHAVEN.COM before shipping your clock back.

RIVER CITY SERVICE CENTER
3640 SCARLET OAK BLVD.
ST. LOUIS, MO 63122

1-800-802-5625